Frequently Asked Questions

ORDERS & PAYMENT

Can I change my order after placing it?

Please review your order carefully before submitting it.
Once an order has been placed, changes or cancellations may be limited.

If you need to request a change, please contact us as soon as possible at [hello@sloaid.com] with your order number, before your order enters the shipping preparation stage.
If your order is already being prepared or has been processed for shipment, changes may not be possible.

Here are the full details of our Terms of Service.
I did not receive an order confirmation email. How can I check my order?

Order-related information may be sent to the email address or contact information entered at checkout.

If you have not received your order confirmation email, please check your spam or promotions folder first.
If you still cannot find it, please contact us at[hello@sloaid.com]with your name, email address, and payment information.
How do I apply a discount code or promotion code?

If a discount code or promotion code is available, you can enter it at checkout.

If the code does not apply, please check its validity period, eligible products, and whether it can be combined with other offers.
Some sets, discounted items, or promotional products may be excluded from code use.
My payment was completed, but I cannot see my order. What should I do?

If your order confirmation does not appear immediately after payment, please check your email or account order history again after a short time.

If your order still does not appear, please do not place the order again to avoid duplicate payment.
Contact us at[hello@sloaid.com]with your payment details so we can help check the order status.
Can my order be cancelled?

SLOAID may accept or decline an order depending on order information, payment confirmation, inventory status, or other operational reasons.

If your order is changed or cancelled, we may notify you through the email address or contact information provided at checkout.

Here are the full details of our Terms of Service.

Shipping & Delivery

How long does shipping take?

Orders are processed and shipped within 1–3 business days after payment confirmation.

After shipment, the average delivery time is 2–5 business days.
Actual delivery time may vary depending on order volume, inventory status, promotional periods, holidays, courier conditions, weather, and other external factors.

Here are the full details of our Shipping Policy.
Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at[hello@sloaid.com]before your order enters the shipping preparation stage.

Please include your order number and the new shipping address when contacting us.
If your order is already being prepared or has been processed for shipment, address changes may not be possible.

Here are the full details of our Shipping Policy.
Where can I check my tracking information?

Once your order has shipped, shipping-related information may be provided through the email address or contact information entered at checkout.

The way shipping information is provided may vary depending on the courier and operational circumstances.
In some cases, tracking status may be limited or separate tracking may not be available. If needed, please contact us at[hello@sloaid.com].

Here are the full details of our Shipping Policy.
What should I do if my product arrives damaged or something is missing?

When you receive your package, please check the packaging and product condition as soon as possible.

If you suspect damage during shipping, loss, missing items, or an incorrect shipment, please contact us at [hello@sloaid.com].
To help us review your case more quickly, please include your order number, recipient information, product photos, and photos of the outer packaging.
What happens if I entered the wrong address or could not receive the package?

Please make sure your shipping information is accurate when placing your order.

If delivery fails or the package is returned due to an incorrect address, incorrect contact information, or recipient absence, additional reshipping fees may apply.
If you need to correct your shipping information, please contact us as soon as possible at[hello@sloaid.com]before your order enters the shipping preparation stage.

Here are the full details of our Shipping Policy.
Do you offer international shipping?

International shipping availability may vary depending on the country and shipping policy.

For international orders, additional delivery time may be required depending on the destination country, customs procedures, and local courier conditions.
Duties, taxes, customs fees, or other additional charges may apply and are the responsibility of the recipient.

Here are the full details of our Shipping Policy.

Returns & Refunds

How long does shipping take?

Orders are processed and shipped within 1–3 business days after payment confirmation.

After shipment, the average delivery time is 2–5 business days.
Actual delivery time may vary depending on order volume, inventory status, promotional periods, holidays, courier conditions, weather, and other external factors.

Here are the full details of ourShipping Policy.
Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at[hello@sloaid.com]before your order enters the shipping preparation stage.

Please include your order number and the new shipping address when contacting us.
If your order is already being prepared or has been processed for shipment, address changes may not be possible.

Here are the full details of ourShipping Policy.
Where can I check my tracking information?

Once your order has shipped, shipping-related information may be provided through the email address or contact information entered at checkout.

The way shipping information is provided may vary depending on the courier and operational circumstances.
In some cases, tracking status may be limited or separate tracking may not be available. If needed, please contact us at [hello@sloaid.com].

Here are the full details of our Shipping Policy.
What should I do if my product arrives damaged or something is missing?

When you receive your package, please check the packaging and product condition as soon as possible.

If you suspect damage during shipping, loss, missing items, or an incorrect shipment, please contact us at [hello@sloaid.com].
To help us review your case more quickly, please include your order number, recipient information, product photos, and photos of the outer packaging.
What happens if I entered the wrong address or could not receive the package?

Please make sure your shipping information is accurate when placing your order.

If delivery fails or the package is returned due to an incorrect address, incorrect contact information, or recipient absence, additional reshipping fees may apply.
If you need to correct your shipping information, please contact us as soon as possible at[hello@sloaid.com]before your order enters the shipping preparation stage.

Here are the full details of our Shipping Policy.
Do you offer international shipping?

International shipping availability may vary depending on the country and shipping policy.

For international orders, additional delivery time may be required depending on the destination country, customs procedures, and local courier conditions.
Duties, taxes, customs fees, or other additional charges may apply and are the responsibility of the recipient.

Here are the full details of our Shipping Policy.

Product Support

How long does shipping take?

Orders are processed and shipped within 1–3 business days after payment confirmation.

After shipment, the average delivery time is 2–5 business days.
Actual delivery time may vary depending on order volume, inventory status, promotional periods, holidays, courier conditions, weather, and other external factors.

Here are the full details of our Shipping Policy.
Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at[hello@sloaid.com]before your order enters the shipping preparation stage.

Please include your order number and the new shipping address when contacting us.
If your order is already being prepared or has been processed for shipment, address changes may not be possible.

Here are the full details of our Shipping Policy.
Where can I check my tracking information?

Once your order has shipped, shipping-related information may be provided through the email address or contact information entered at checkout.

The way shipping information is provided may vary depending on the courier and operational circumstances.
In some cases, tracking status may be limited or separate tracking may not be available. If needed, please contact us at [hello@sloaid.com].

Here are the full details of our Shipping Policy.
What should I do if my product arrives damaged or something is missing?

When you receive your package, please check the packaging and product condition as soon as possible.

If you suspect damage during shipping, loss, missing items, or an incorrect shipment, please contact us at [hello@sloaid.com].
To help us review your case more quickly, please include your order number, recipient information, product photos, and photos of the outer packaging.
What happens if I entered the wrong address or could not receive the package?

Please make sure your shipping information is accurate when placing your order.

If delivery fails or the package is returned due to an incorrect address, incorrect contact information, or recipient absence, additional reshipping fees may apply.
If you need to correct your shipping information, please contact us as soon as possible at[hello@sloaid.com]before your order enters the shipping preparation stage.

Here are the full details of our Shipping Policy.
Do you offer international shipping?

International shipping availability may vary depending on the country and shipping policy.

For international orders, additional delivery time may be required depending on the destination country, customs procedures, and local courier conditions.
Duties, taxes, customs fees, or other additional charges may apply and are the responsibility of the recipient.

Here are the full details of our Shipping Policy.