|
Shop name
|
SLOAID
|
|
Company name
|
KL Global Co., Ltd. (주식회사 케이엘글로벌)
|
|
Responsible person
|
이창우 (Changwoo LEE)
|
|
Address
|
04784 大韓民国 ソウル特別市 城東区 聖水二路10キル14 エースハイエンド聖水タワー 703–706号
|
|
Phone number
|
+82-70-4801-3986 (KR/EN)
Please note that inquiries in Japanese should be made by email. We may not be able to respond to inquiries by phone.
|
|
Email address
|
hello@sloaid.com
|
|
Available payment methods
|
Credit card payment and other payment methods designated by our company. Available payment methods will be displayed at checkout.
|
|
Other costs
|
Shipping fees, customs duties, import consumption tax, customs clearance fees, and other fees related to international delivery or customs clearance may apply. If the product is shipped from outside Japan, customs duties, import consumption tax, and customs clearance fees may be charged upon import. In such cases, these fees shall be borne by the customer.
|
|
Payment time
|
Payment is confirmed when the order is completed. For credit card payments, the billing date and withdrawal date will depend on the terms of the customer’s credit card company.
|
|
When the goods will be shipped
|
Products will be shipped in 1-2 days after order confirmation, based on our normal business days. Delivery may be delayed due to shipping conditions, customs procedures, weather, courier circumstances, or other unavoidable reasons.
|
|
Return and refund
|
Please contact us by email within 7 days of receiving the product. Returns or exchanges are accepted only for unused and unopened products. For returns or exchanges due to customer preference, the customer shall bear the return shipping fees and any related costs. If the product is defective, damaged, or incorrectly delivered, we will handle the return or exchange at our expense.
We cannot accept returns or exchanges in the following cases:
・ More than 7 days have passed since delivery
・ The product has been opened or used
・ The product has been damaged or soiled after delivery
・ Product tags, outer packaging, accessories, or other included items are missing
・ The product is returned without prior notice
|
|
Business License
|
Cosmetic Responsible Distribution Business Registration Certificate - 화장품책임판매업 등록필증 제50338호
|
