Refund policy

Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused/unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at hello@sloaid.com. Returns should be sent to the following address:

SLOAID / KL Global Co., Ltd.
703–705, Ace High-End Seongsu Tower,
14, Seongsui-ro 10-gil, Seongdong-gu,
Seoul, Republic of Korea

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You may contact us at any time with any return-related questions at hello@sloaid.com.

Damages and Issues

For products with confirmed defects, SLOAID does not require customers to return the defective item.
Please contact us with a clear description of the issue and photos showing the defective part of the product. Once the defect is reviewed and confirmed, we will arrange a replacement product to be shipped to you.
Return shipment is not required for defective products unless otherwise requested by SLOAID.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, including food, flowers, or plants; custom products, including special orders or personalised items; and personal care goods, including beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. 
Please contact us if you have any questions or concerns about a specific item.
Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Refunds

If you prefer to receive a refund instead of a replacement for a defective product, please contact us with a clear description of the issue and photos showing the defective part of the product.

Once the defect is reviewed and confirmed, the refund will be issued to your original payment method. Refunds are usually processed within approximately 10 business days, depending on your card issuer or payment provider. If more than 15 business days have passed and you have not received your refund, please contact us at hello@sloaid.com

If you wish to return a product due to a change of mind after receiving your order, the product must be unopened, unused, and in its original packaging.
Customers are responsible for arranging the return shipment to the designated return address, and the return shipping cost will be borne by the customer.

Once the returned product has been received and inspected, the refund will be issued to your original payment method. Refunds are usually processed within 10–15 business days, depending on your card issuer or payment provider.