Shipping policy

Shipping Policy

Once an order has been placed and payment has been confirmed, the product preparation and shipment process will begin.

We make every effort to deliver your order safely and promptly.

Order Processing and Shipment

Orders are processed and shipped within 1–3 business days.

However, shipment may be delayed due to increased order volume, inventory availability, promotional periods, public holidays, or circumstances involving the courier service.

Orders may not be processed or shipped on weekends or public holidays. Orders placed during such periods will be processed sequentially from the next business day.

Estimated Delivery Time

After shipment, the estimated delivery time is generally 2–5 business days.

Actual delivery times may vary depending on the delivery area, courier logistics conditions, weather conditions, or other external factors.

For international shipments, additional delivery time may be required depending on the destination country’s shipping environment, customs clearance procedures, and local courier circumstances.

Shipping Fees

Shipping fees may vary depending on the order amount, delivery destination, and shipping method.

The final shipping fee will be displayed at checkout.

For international shipments, additional charges such as customs duties, taxes, import fees, or customs clearance fees may apply. Such charges may be the responsibility of the recipient.

Shipment Tracking

Once your order has been shipped, shipping-related information may be sent to the email address or contact information provided at the time of order.

If tracking is available, you may check the delivery status using the tracking number provided.

Delivery Delays

If delivery is delayed beyond the estimated delivery period, this may be due to various reasons, including courier logistics conditions, customs clearance procedures, severe weather, or incorrect address information.

If you need assistance regarding a delayed delivery, please contact us at hello@sloaid.com.

Incorrect Address and Recipient Unavailability

Please make sure that the shipping information entered at the time of order is accurate.

If delivery fails or the product is returned due to an incorrect address, incorrect contact information, or recipient unavailability, additional reshipping fees may apply.

If you need to change your shipping address, please contact us at hello@sloaid.com as soon as possible before the product is shipped.

Once the product has already been shipped, it may not be possible to change the shipping address.

Lost or Damaged Shipments

Upon receiving your order, please check the condition of the packaging and product as soon as possible if there is any visible damage.

If you suspect that the product has been damaged, lost, or incorrectly delivered during shipping, please contact us at hello@sloaid.com so that we can review the issue.

When contacting us, please include your order number, recipient information, product photos, and photos of the packaging condition so that we can assist you more quickly.

Contact

If you have any questions regarding this Shipping Policy or the delivery of your order, please contact us at the email address below:

hello@sloaid.com